Your privacy is our priority. This document explains transparently how Oxbet collects, uses, stores, and protects the personal data of every Malaysian member who uses our platform.
Our Commitment: Oxbet does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data is used solely for the purposes stated in this Privacy Policy.
Oxbet takes the privacy of every member seriously across our sports betting, online casino, poker, lottery, and e-sports platforms. This Privacy Policy transparently explains how we collect, process, store, and protect your personal data when you use our Oxbet — whether through our website, mobile app, or any of our official communication channels.
This policy applies to all users who visit the Oxbet, register an account, make a deposit or withdrawal, contact customer support, or interact with our platform in any way. By using our services, you agree to the collection and use of information as described in this document.
If you have any questions about how we handle your personal data that are not addressed in this document, please contact us directly via email at support@oxbet-win.com and our team will provide a response within 3 working days.
The Bahasa Malaysia version is the official version this privacy policy applies to all members in Malaysia. Any translation into other languages is for reference purposes only.
Oxbet only collects data necessary to provide our members with a safe, transparent, and quality service. The data we collect can be broken down into several categories:
| Data Category | Example | Purpose of Use |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth, gender | KYC VerificationAge Verification |
| Contact Information | Email address, Malaysian phone number, residential address | Account CommunicationsNotifications |
| Financial Information | Bank account number, DuitNow/TnG account name, transaction records | Payment ProcessingFraud Prevention |
| Usage Data | Betting records, games played, session duration, game preferences | PersonalisationResponsible Gaming |
| Technical Data | IP address, device type, operating system, web browser, screen resolution | SecurityPlatform Improvement |
| Communication Data | Support chat records, inbound emails, submitted feedback | Customer SupportComplaint Resolution |
We does not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. Any information you voluntarily provide in communications with our team will be handled with the same high level of confidentiality.
Important: Oxbet does not access your mobile device's camera, microphone, or contacts without your explicit consent. Device permissions required for specific functions will be requested and explained separately.
The personal data you provide to Oxbet used solely for purposes related to the provision of our platform services. Below are the specific purposes and the legal basis supporting each use:
Oxbet does not use your personal data to make automated decisions that materially affect you without human oversight, except for immediate security protections requiring real-time action, such as temporary login blocks when suspicious activity is detected.
Oxbet reaffirms: we do not sell, rent, or disclose members' personal data to any third party for marketing purposes. However, there are limited situations where sharing data with certain parties is necessary to provide our services:
Data Processing Agreement: All third parties that receive personal data from Oxbet members are bound by data processing agreements that require them to handle such data in accordance with privacy standards equal to or higher than those set out in this Privacy Policy.
Protecting your personal data is a technical and organisational responsibility we take seriously at every level of our operations Oxbet. We implement multiple layers of protection to keep your data secure:
Shared Responsibility: While Oxbet implements comprehensive security measures, the security of your account also depends on you. Do not share your password, use a strong and unique password, and enable 2FA for maximum protection. If you suspect your account has been accessed without authorisation, contact our support team immediately.
Platform Oxbet uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze platform usage. The following are the types of cookies we use:
Required for core platform functions such as login authentication, session security, and transaction processing. These cookies cannot be disabled — they are necessary for the platform to function properly. No personally identifiable information is stored.
Helps us understand how members use the Oxbet platform — which pages are visited most, how long sessions last, and where users encounter navigation difficulties. This data is collected in aggregate and does not directly identify individuals. You can opt out of analytics cookies through your browser settings.
Stores your preferences such as display language, preferred odds format (decimal, Malay, or fractional), and other display settings so you do not have to reconfigure them each time you log in. These cookies do not require sensitive personal information.
Used to detect and prevent fraudulent activity, CSRF attacks, and suspicious login attempts. These cookies store cryptographically protected session tokens and expire automatically.
You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the platform Oxbet and you may be unable to log in or complete transactions properly.
As a member Oxbet, you have full rights over the personal data we hold about you. The following rights may be exercised at any time:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days and the data will be provided in a readable format.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic information can be updated directly from your account settings.
You may request the deletion of your personal data in certain circumstances. Please note that some data must be retained for a specified period to meet legal and anti-money laundering compliance requirements.
You may request that the processing of your data be restricted in certain situations — for example, while you are disputing the accuracy of data we hold or while awaiting the resolution of a complaint.
You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) so that you can transfer it to another platform should you wish to do so.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
How to Exercise Your Rights: To submit any of the data rights requests above, contact us via email at support@oxbet-win.com with the subject line "Data Rights Request", stating the type of request, your account number, and identity verification details. Oxbet will respond within 14 working days.
Oxbet only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations. Our data retention guidelines are as follows:
When data is no longer needed and the minimum retention period has elapsed, Oxbet will securely delete or anonymise the relevant data in accordance with standard data deletion procedures.
All services Oxbet is exclusively for individuals aged 21 years of age and above. We do not knowingly collect personal data from individuals under the age of 21.
During registration, we carry out strict age verification based on the information provided. If an account is suspected to belong to an underage individual, we will freeze it immediately and request identity verification documents. Should it be confirmed that the account belongs to an underage individual, the account will be closed immediately, all collected data will be deleted as promptly as possible, and any deposits made will be refunded.
Parents & Guardians: If you believe your child or ward who is under age has registered an Oxbet account, please contact us immediately via email at support@oxbet-win.com with the relevant supporting evidence. We will take prompt action to close the account and safeguard the data involved.
Platform Oxbet may contain links to third-party services such as payment providers (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) or game providers. When you follow these links or interact with third-party services, the applicable privacy policy is that of the respective third party — not Oxbet's Privacy Policy.
Oxbet is not responsible for the privacy practices or content of third-party websites or services that are outside our control. We encourage you to read the privacy policy of any third-party service you use alongside the Oxbet platform.
Every third-party service provider that integrates with Oxbet has undergone our security and privacy review process before integration is approved. We only work with providers whose privacy and security standards are on par with or exceed our own.
Oxbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to how we protect your information. All amendments will be published on this page with a clear updated date.
For material amendments that significantly affect how we process your personal data, we will provide at least 14 days before changes take effect via your registered email and/or in-platform notifications. This gives you sufficient time to review the changes and make an informed decision.
How to Stay Updated: You can revisit this Privacy Policy page at any time to review the latest version. The "Updated" date at the top of the page will reflect when changes were last made. We recommend checking this page periodically.
For any enquiries, requests, or complaints relating to this Privacy Policy and how Oxbet handling your personal data, you may contact us through the following channels:
Support@oxbet-win.com — for data access requests, corrections, erasure, and privacy complaints. Please include "Privacy Matter" in your email subject line. Response within 3 business days.
Available 24/7 within the Oxbet platform. For urgent privacy issues — such as suspected unauthorised account access or compromised personal data — live chat is the fastest way to get immediate assistance.
Data rights requests (access, correction, deletion): within 14 working days. Privacy complaints: initial response within 3 working days, full resolution within 14 working days. Urgent security issues: within 1 working hour via live chat.
Privacy protection is not merely a policy on paper — it is a daily practice embedded at every layer of the Oxbet platform.
The same 256-bit SSL used by Maybank2u and CIMB Clicks protects every bit of data you send to and from the platform Oxbet — whether during login, DuitNow deposit, or a support chat.
Your personal data is never sold or rented to advertising companies, social media platforms, or any third party for marketing purposes. This is not merely a promise — it is a core operating policy of Oxbet.
Access your data, update your information, withdraw consent, or request account deletion — all from your account settings or via our support email. No complicated processes or unnecessary delays.
Our automated threat detection system monitors the infrastructure Oxbet at all times. Any unusual activity — whether login attempts from a new location or abnormal transaction patterns — will trigger an immediate security review.
Unlike many other platforms that bury their privacy policies in hard-to-understand legal jargon, Oxbet drafted this Privacy Policy in plain Bahasa Malaysia so that every Malaysian member can fully understand their rights and protections.
Data protection practices Oxbet in line with international iGaming industry standards and applicable data compliance requirements in Malaysia, ensuring your data is handled to the highest applicable standards.
At Oxbet, privacy and security are not just compliance checkboxes — they are core values we live by. Join over 150,000 Malaysian members who enjoy EPL, Liga Super Malaysia, BWF badminton, MPL esports, slots, and Live Casino betting safely and with confidence.
256-bit SSL protected data · Age 21+ only · Play responsibly