Terms & Conditions Oxbet — Rules & Policy Platform

Welcome to Oxbet, an online sports betting and entertainment platform designed exclusively for users in Malaysia. This Terms & Conditions document constitutes a legally binding agreement between you as the user and Oxbet as the service provider. All activities you carry out on our platform — including account registration, deposits, betting, playing casino games, claiming bonuses, and withdrawals — are governed by the terms set out here.

Oxbet operates with a full commitment to transparency. Unlike some platforms that bury important terms in technical language that is difficult to understand, we strive to present all our rules and policies clearly in plain English that is accessible to all Malaysian users. If there is anything you are unsure about, our customer support team is available 24 hours a day to help you get the answers you need.

01 Acceptance of Terms

These Terms & Conditions take effect from the date you complete your account registration on the Oxbet. Continued use of this platform following any update to the terms will be considered your acceptance of the revised terms.

Oxbet reserves the right to update, modify, or add to any part of these terms at any time. Members will be notified of changes via their registered email or in-platform notification at least 7 days before the changes take effect, except in situations that require immediate action.

02 Account Eligibility

To register for and use the services of Oxbet, you must meet all of the following eligibility requirements without exception:

• Aged 21 years of age and above at the time of registration. Oxbet enforces strict age verification and reserves the right to request identity documents at any time.
• Register only one account only per individual, phone number, email address, IP address, and residential address.
• Not currently on any active self-exclusion list on any platform or gambling exclusion programme.
• Acting in a personal capacity and not as an agent, representative, or proxy for any other party.
• Have full legal capacity to enter into a binding agreement under Malaysian law.

03 Registration & Account Management

During the registration process, you are required to provide information that is accurate, complete, and up to date. This includes your full name as per your identification card, an active Malaysian phone number, and a valid email address. Providing false information is a breach of these terms and may result in account closure and forfeiture of any balance.

You are solely responsible for keeping your account password confidential Oxbet yours. Never share your login credentials with anyone, including family members. If you suspect your account has been accessed without your authorisation, contact our support team immediately via live chat.

• Activate two-factor authentication (2FA) from account settings for added protection.
• Keep your email address and phone number up to date to receive important notifications.
• All activity that occurs under your account is considered your own action, unless you report unauthorised access within 24 hours.
• Full identity verification (KYC) may be required before your first withdrawal is processed or for withdrawals exceeding a certain amount.

Oxbet reserves the right to temporarily freeze an account for security or compliance review without prior notice. Affected members will be notified via their registered email within 24 hours, and the review process is typically completed within 3 business days.

04 Deposits & Withdrawals

Oxbet accepts deposits and processes withdrawals exclusively through local Malaysian payment methods. Currently accepted methods are:

The minimum deposit is RM 10 for all payment methods. There is no standard maximum deposit limit, though limits may be applied to new accounts or accounts currently under review. All deposits are processed instantly upon confirmation by the payment provider.

Withdrawals are processed within 5 to 15 minutes for DuitNow, Touch 'n Go eWallet, and GrabPay. FPX transfers to a bank account may take up to 30 minutes depending on your bank. The minimum withdrawal is RM 30. Daily and weekly withdrawal limits may vary depending on your account verification level.

• All withdrawals must be made to the same payment method or under the same name as the original deposit, in compliance with anti-money laundering requirements.
• Any bonus credit still under rollover cannot be withdrawn until the rollover requirement has been met.
• Oxbet does not charge processing fees for standard withdrawals. Any fees imposed by banks or digital wallet providers are the member's responsibility.
• If your withdrawal is declined by the payment provider, the Oxbet team will contact you with an alternative method within 2 business hours.

05 Sports Betting & Odds

All sports bets placed through the platform Oxbet is final once you confirm your bet slip. No cancellations are permitted after a bet is confirmed, except in situations where the match is cancelled by the sports operator before it begins.

Odds displayed at Oxbet are subject to change until your bet is locked in. The odds displayed at the time you click the odds button are the odds that will apply to your bet, not odds that may change thereafter. Our system locks in the odds at the moment you confirm your bet slip.

• Pre-match betting: Available from several days to a few minutes before a match kicks off. Markets close automatically once the opening whistle sounds.
• In-play betting: Available during live matches with odds updated in real time. There is a brief cut-off period before certain events such as free kicks or penalties during which markets are temporarily suspended.
• Voided markets: If a match is abandoned or postponed for more than 36 hours, all markets will be voided and stakes will be refunded in full.
• Market settlement: All markets are settled based on official results from the relevant sports authority. Results declared following VAR review, replay, or official appeal will be taken into account if announced within 24 hours of the end of the match.
• Betting limits: Minimum and maximum limits vary by market type and league. The applicable limits are displayed on the bet slip before you confirm.

Oxbet reserves the right to reject or void any bet identified as resulting from a technical error, significant odds error, or system manipulation. In such cases, the stake will be refunded in full without interest.

06 Casino Games & Poker

All casino games on the platform Oxbet — including slots, Live Casino, and poker — use independently certified random number generators (RNG) or real dealer systems monitored via live video feed. All game outcomes are entirely random and cannot be manipulated.

Please be aware that all casino games are designed with a mathematical advantage for the platform (house edge) over the long term. Playing casino games is for entertainment purposes and should not be treated as an investment strategy or a reliable source of income.

• Slot and table casino games use Return-to-Player (RTP) rates set by the game providers. The average RTP for Oxbet slots ranges from 94% to 97%.
• Live casino sessions are subject to round scheduling rules set by the studio operator. Any internet connection disruption during an active round is the member's responsibility.
• For poker, cash game tables and tournaments have their own rules, which are displayed at each table or tournament schedule.
• Oxbet is not liable for losses arising from strategic decisions made by players in skill-based games such as poker and blackjack.

07 Bonuses, Promotions & Rollover Requirements

All bonuses and promotions offered by Oxbet — including first deposit bonuses, free bet credits, cashback, and special promotions — are subject to rollover requirements and specific terms stated in each offer. The general conditions that apply to all bonuses are as follows:

• Standard rollover: Bonus credits must be wagered the number of times stated in the offer (typically 15x to 25x) before any winnings derived from the bonus can be withdrawn.
• Minimum odds: Bets counted towards the sports bonus rollover must have minimum odds of 1.50 (decimal format). Bets placed at lower odds will not count towards rollover progress.
• Validity period: Each bonus has a stated validity period — typically between 7 and 30 days from the date of credit. Bonuses not used within this period will expire automatically.
• One bonus at a time: Only one active bonus is permitted per account at any time. Members may not claim a new bonus until the current one is completed or has expired.
• Right to void: Oxbet reserves the right to cancel or modify any promotion at any time for technical reasons or in cases of misuse.

08 Prohibited User Conduct

To maintain a safe and fair platform environment for all members Oxbet, the following activities are strictly prohibited and may result in immediate account closure and forfeiture of all balances:

• Registering or operating more than one active account.
• Using automation software, bots, or scripts to place bets or play casino games.
• Manipulating the bonus system through hedging, mismatch betting, or any method designed to generate risk-free profit.
• Colluding with other players to manipulate game outcomes, particularly in poker.
• Using an Oxbet account for money laundering or any unlawful financial activity.
• Providing false identity information or using forged documents during the KYC process.
• Attempting to access backend systems, APIs, or platform data without authorisation.
• Spreading false or misleading information about Oxbet to other parties.

Oxbet employs a sophisticated detection system that continuously monitors gameplay patterns. Decisions to suspend or close an account based on a terms violation are final and not subject to appeal, unless there is strong evidence that the decision was made on the basis of inaccurate information.

09 Account Closure & Suspension

Oxbet reserves the right to suspend or close any account at any time with or without prior notice under certain circumstances, including terms violations, suspected fraudulent activity, requests from legal authorities, or internal compliance requirements.

Members may also request to close their own account at any time through account settings or by contacting customer support. All outstanding balances (excluding active bonus credits that have not met the rollover requirement) will be returned to the member via the original payment method within 5 business days after the closure request is approved.

• Accounts that are inactive (no login or transaction) for 12 consecutive months will be considered dormant. A monthly maintenance fee of RM 5 may be applied after this period.
• Oxbet will attempt to contact inactive account holders via their registered email before any fees are applied.
• Accounts closed due to a terms violation are not eligible for re-registration.

10 Liability Limits & Disclaimers

Oxbet provides this platform on an "as is" basis and makes no guarantee that the platform will operate without interruption, errors, or data loss at all times. While we work hard to maintain full 24/7 availability, technical disruptions, scheduled maintenance, or events beyond our control may occur.

• Oxbet is not liable for any betting losses arising from a player's own decisions, unsuccessful strategies, or misunderstanding of game rules.
• Oxbet is not liable for any losses or disruptions caused by the quality of the user's internet connection or device.
• In the event of a technical error that causes incorrect odds to be displayed, Oxbet reserves the right to void the affected bets and refund the stakes without interest.
• Oxbet's maximum total liability to any user under any circumstances is limited to the net deposit amount made by that user within the preceding 30 calendar days.

11 Responsible Gaming

Oxbet take our responsibility for member wellbeing seriously. We offer a range of self-control tools that can be activated from your account settings at any time:

• Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss limit: Set the maximum loss amount you are comfortable with over a given period.
• Active time limit: Limit the duration of your gaming sessions with reminders or automatic log-out.
• Temporary self-exclusion: Suspend your account for 24 hours, 7 days, 30 days, or 90 days.
• Permanent self-exclusion: Permanently close your account and block re-registration. This is a serious option and cannot be reversed for a minimum period of 5 years.

If you are concerned about your own gambling habits or those of someone close to you, please contact our support team or visit the Responsible Gaming us for more information and additional support resources.

All Oxbet services are available to users who are of age 21 years of age and above only. We proactively conduct age verification checks and take immediate action on any account suspected of being held by an underage individual.

12 Amendments to Terms & Governing Law

Oxbet reserves the right to amend, update, or add to any part of these Terms & Conditions at any time. Notice of material changes will be sent to all active members via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the Oxbet platform after the effective date of any amendment constitutes full acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all eligible balances before the changes take effect.

These Terms & Conditions are governed and interpreted in accordance with the legal principles applicable to online service agreements. Any dispute that cannot be resolved amicably between a member and Oxbet will be referred to a mutually agreed arbitration process.